Recently I opened a letter from my medical coverage supplier just to peruse the accompanying concise explanation. “NOTES 01: – Your arrangement doesn’t cover your case of $2,000 dollars.”
It was terrible news – I was expecting a check repaying me for some significant dental work I had done. It wasn’t so much as a letter. It helped me more to remember the Monopoly chance card: “Go straightforwardly to prison. Try not to pass Go. Try not to gather $200.”
The terrible news was conveyed so obtusely that it sort of blew my mind. Definitely they could have in any event composed something like, “Dear Sandra, tragically the details of your arrangement ข่าวไอทีdon’t cover X, Y and Z. Hopefully things will work out sometime down the road.” Anything to mollify the blow!
Breaking and accepting shocking news is something we as a whole encounter for the duration of our lives. Nonetheless, there are more terrible ways and better approaches to share disagreeable news, and the great ways make it somewhat simpler for those on the less than desirable end.
Seeing how to impart terrible news is especially significant in these post-recessionary, testing financial occasions. Regardless of whether the heartbreaking news is about employment misfortune or simply telling the person in your office, who thinks pulling functional jokes is amusing, that it’s not, it is astute to consider the accompanying tips for granting news that may not be welcome.
My Top Five Tips for Delivering Bad News
Favorable to-Pro: Be proficient and treat the other individual as an expert. By this I mean, utilize proficient language whether the terrible news is conveyed face to face or by email.
Great Bad News: If there is any uplifting news you may share, do that first. Or on the other hand, give the individual a choice. “There’s uplifting news and terrible news, which do you want to hear first?” If there are two pieces of uplifting news, you may pick the “sandwich” approach: uplifting news, awful news, uplifting news. Another technique is to minimize the terrible by concentrating on the great.
Identify Apologize: Put yourself in the other individual’s shoes and envision how you would feel on the off chance that you were getting the awful news. Try not to be excessively passionate, yet recognize the other individual’s enthusiastic response. Also, apologize for being the unlucky messenger. It won’t make the news any better; it will refine the circumstance.
Legit and Direct: Although you should endeavor to be proficient, sympathetic, and positive, you likewise must be exact and legitimate with subtleties. On the off chance that the down to earth joker in the workplace is making every other person insane, you need to come clean with him. “See, Practical Joker, I’ve had various objections about your reasonable kidding. I’m sorry to destroy your fun, yet it basically needs to stop.”
Valuable and Creative: If there is anything you can say that will be useful and useful, by all methods state it. On account of a cutback, it might mean advising the individual that Human Resources will give data about profession directing and continue advancement. On account of the Practical Joker, it may be proposing he discover a PC game to play… on his lunch break.
Truly, obviously, that conveying awful news is testing. I as of late did a workshop with ranking directors about how to offer analysis to their groups. (They were managing matters extending from delay to failing to meet expectations representatives.) Among their issues was an inclination to put off conveying the news. What’s more, when they delivered it – by email – they frequently utilized blunt language and improper organizing.
Along these lines, whenever you need to tell somebody “Go directly to prison,” attempt, at any rate, to mellow it with something like this: “I’m sorry to need to break the news that you won’t gather $200 dollars this time around. Furthermore, regardless of whether you go directly to prison, the uplifting news is, you can in any case get back out, on the grounds that there’s consistently one more opportunity card.